Proactive Fraud Detection
Debit Card Fraud is on the rise. Star Bank wants to protect you!
Enroll in account alerts to get notified when there is activity in your account.
Freeze Your Debit Card
Turn on and off your debit card with the click of a button.
If you receive a text from us about fraud on your card, it will always say
"Star Bank Fraud Dept."
If you receive a phone call or a voicemail it will say,
"This is Star Bank Fraud Service..."
If you are unsure if a communication you have received is legitimate, please call or stop into your local branch.
Lost or Stolen Cards
If you believe your card has been lost, stolen or compromised in any way, please contact us immediately. It is your responsibility to notify us promptly.
Call your Star Bank Office during our regular business hours or
call DCI at (877) 226-2351.
To activate a new card, or to change your PIN from the original PIN that was assigned to you via mail, you may call (888) 227-3096. You will be asked for personal information when you call.