FAQ

You've got questions. We've got Answers.

Q: I just need to talk about my bank account with a banker. What do I do?

A: A member of the Star Bank team is ready to help with all your banking questions! We can help with anything from question on a checking account to applying for a loan! Contact your local branch today! 

Q: How do I order checks?

A: Your local Star Bank branch is happy to take care of your check order. Call or stop in today to get your checks ordered. Additionally, check ordering is available directly online or by phone from our check vendor, Deluxe.

Deluxe website: www.deluxe.com/checks

Deluxe phone 877-838-5287 


Q: What is the phone number for Star Bank's automated bank-by-phone service?

A: The phone number is (855) 924-2265.

First time users!

Login is your social security number

password is the last four digits of your social security number.

You will then be prompted to change your password.


Q: How do I get help with digital banking services such as the mobile app, online banking, voice baking, online bill pay, e-statements, mobile deposit, etc?

A: We have lots of helpful information on our website. Click here to learn more about all the digital services we offer. If you need additional help, please contact your local branch or email operations@starbank.net


Q: I need help with my Debit/HSA/ATM card. Who do I contact? 

A: Card questions can be directed to debitcards@starbank.net


Q: I need to report a lost or stolen debit card. What do I do?

A: Call your local Star Bank branch during business hours, or call our vendor partner DCI after hours at (877) 226-2351.


Q: I want to apply for a loan online such as a mortgage or a car loan. What are the steps?

A: Please contact your local Star Bank branch to get started with a loan application today! Phone numbers can be found under the locations tab.


Q: Does the bank have an App ?

A: Yes! You can have access to your accounts all on your phone or tablet! Search "Star Bank MN" in the App Store or Play Store. For more information on the app, click here!


Q: Are you on Facebook or other social media sites?

A: Star Bank is on Facebook and LinkedIn! Please follow and like our page! We will keep you up-to-date on all the latest things happening at Star Bank!


Q: Are you open Saturdays?
A: Annandale and Maple Lake offices have drive-thru hours on Saturday. Check the "Locations" tap for more details.