FAQ

Q: I just need to talk about my bank account with a banker. What do I do?

A: Please call your local Star Bank office - we are happy to help you! We are not equipped with internet chat at this time for bank customers. 


Q: I need to order checks. 

A: Please call your local Star Bank office - we are happy to help you! Additionally, you can go directly to the Deluxe website which is www.deluxe.com/checks and order checks and other items there. Or you can call Deluxe at 877-838-5287 to place an order. 


Q: What is the phone number for Star Bank's automated bank-by-phone service?

A: The phone number is (855) 924-2265. If you have NEVER used the service, you will use your social security number to log into the system for the very first time. You will use the last-4-digits of your social security number as your password the first time you loginto the system. You will then be prompted to change your password.


Q: I need help with an electronic service such as the mobile app, online banking, voice baking, online bill pay, e-statements, mobile deposit, etc. Who do I contact?

A: Start here to review the information that is on our website. Then for additional help, please contact your local branch directly, or email Operations@starbank.net


Q: I need help with my Debit/HSA/ATM card. Who do I contact? 

A: Card questions can be directed to DebitCards@starbank.net


Q: I need to report a lost or stolen debit card. What do I do?

A: Call your local Star Bank branch during business hours, or call our vendor partner DCI after hours at (877) 226-2351.


Q: I want to apply for a loan online such as a mortgage or a car loan. What are the steps?

A: Star Bank does not have an online loan application but if you have lending needs, please call your local Star Bank office to initiate a conversation with a Lender. Use the "Locations" tab of our website to locate all of our phone numbers. 


Q: Does the bank have an App ?

A: Our Mobile App can be found in the App Store on your mobile device. Just search for "Star Bank MN". Click HERE for more info. 


Q: Are you on Facebook or other social media sites?

A: Star Bank is on Facebook and LinkedIn! To find the pages, look on the very bottom of our website for the social icons. 


Q: Are you open on Saturdays? 

A: We are open on Saturdays in Annandale and Maple Lake. Please look at our "Locations" tab for the business hours. Eden Prairie is open on Saturdays only by appointment.