FAQ

Q: I just need to talk about my bank account with a banker. What do I do?

A: Please call your local Star Bank office - we are happy to help you! We are not equipped with internet chat at this time for bank customers. 


Q: What is the phone number for Star Bank's automated bank-by-phone service?

A: The phone number is (855) 924-2265. If you have NEVER used the service, you will use your social security number to log into the system for the very first time. You will use the last-4-digits of your social security number as your password the first time you loginto the system. You will then be prompted to change your password.


Q: I need help with an electronic service such as the mobile app, online banking, voice baking, online bill pay, e-statements, and more. Who do I contact?

A: Please contact your local branch directly, or email Operations@starbank.net


Q: I need help with my Debit/HSA/ATM card. Who do I contact? 

A: Card questions can be directed to DebitCards@starbank.net


Q: I need to report a lost or stolen debit card. What do I do?

A: Call your local Star Bank branch during business hours, or call our vendor partner DCI after hours at (877) 226-2351.


Q: I want to apply for a loan online such as a mortgage or a car loan. What are the steps?

A: Star Bank does not have an online loan application tool but if you have lending needs, please call your local Star Bank office to initiate a conversation with a Lender. Use the "Locations" tab of our website to locate all the branch phone numbers. 


Q: Does the bank have an App ?

A: Our Mobile App can be found in the App Store on your mobile device. Just search for "Star Bank MN". In order to use the mobile app, you need to be registered for online banking because you will use the Username and Password from online banking with your Mobile App. 


Q: Are you on Facebook or other social media sites?

A: Star Bank is on Facebook and LinkedIn! To find the pages, look on the very bottom of our website for the social icons.