FAQ

Q: I don't have a computer handy. What is the phone number for Star Bank's automated bank-by-phone service?

A: The phone number for Star Bank's automated bank-by-phone service changed in July 2014. Please call your local Star Bank office and ask to speak with the voice banking "expert" if you would like to use this new service. He/she will help you get signed up! NOTE: When you first try to use this service, there will be some enrollment steps. First ask the expert at the bank to explain the steps to you or give you the 'cheat sheet'. Then you can begin using the service by dialing (855) 439-6553. 

Q: I need help with online banking and/or my online bill pay. Who do I contact?

A: Please contact your local branch directly, or email BerthaOperations@starbank.net

Q: I need help with my debit card. Who do I contact? 

A: Debit card questions can be directed to DebitCards@starbank.net.

Q: I need to report a lost or stolen debit card. What do I do?

A: If you believe your card has been lost, stolen or compromised in any way, please contact us immediately during business hours. It is your responsibility to notify us promptly. Call your Star Bank Office during our regular business hours. After hours, please call SHAZAM at (800) 383-8000 for lost/stolen cards only and (866) 508-2693 for fraud-related issues. You may also send an email to the address listed in the question above if the issue is less urgent.  

Q: I want to apply for a loan online, such as a mortgage or a car loan. What are the steps?

A: Star Bank does not have an online loan application tool at this time but we are reviewing our options with several different online lending vendors. If you have lending needs, please call your local Star Bank office to initiate a conversation with a Lender. Use the "Locations" tab of our website to locate all the branch phone numbers. 

Q: Do you have a mobile banking App like some of the big banks we see on TV?

A: Star Bank does not have a mobile banking App that you can download, however it is something we are considering for 2015. Our website is mobile-friendly though so it looks nice whether you use your smartphone, laptop, or tablet! You can access online banking through any of these devices and check balances, make a loan payment, etc. 

Q: Are you on Facebook or other social media sites?

A: Star Bank is on Facebook and LinkedIn! To find the pages, look on the very bottom of every page on our website for the Facebook and the LinkedIn icon.