FAQ

Q: I don't have a computer handy. What is the phone number for Star Bank's automated bank-by-phone service?

A: Please see the page that talks about our March 2017 Technology Upgrade. HERE

Q: I need help with online banking and/or my online bill pay. Who do I contact?

A: Please contact your local branch directly, or email Operations@starbank.net

Q: I need help with my debit card. Who do I contact? 

A: Debit card questions can be directed to DebitCards@starbank.net.

Q: I need to report a lost or stolen debit card. What do I do?

A: Call your local Star Bank branch during business hours, or call DCI at (877) 226-2351.

Q: I want to apply for a loan online, such as a mortgage or a car loan. What are the steps?

A: Star Bank does not have an online loan application tool at this time but we are reviewing our options with several different online lending vendors. If you have lending needs, please call your local Star Bank office to initiate a conversation with a Lender. Use the "Locations" tab of our website to locate all the branch phone numbers. 

Q: Does the bank have an App like some of the big banks we see on TV?

A: Our Mobile App is coming in March 2017! Stay tuned for more details. 

Q: Are you on Facebook or other social media sites?

A: Star Bank is on Facebook and LinkedIn! To find the pages, look on the very bottom of every page on our website for the Facebook and the LinkedIn icon.